Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our Services, and information from third-party sources.

2. Types of Personal Information We Collect

We collect information you voluntarily provide directly to us, information that we collect automatically when you interact with the Services, and information collected from third parties.

A. Personal Information You Provide to Us

• Chatbot Information — any information you provide to our chatbot when interacting with it on our Site.
• Contact Information — name, telephone number, e-mail address, and other information you may provide, such as when requesting a free consultation.
• Payment and Commercial Information — name, address, phone number, payment service provider information, debit or credit card information, and purchase history.
• Responses to Surveys and Questionnaires — information you provide when responding to marketing materials, promotions, contests, or other surveys.
• Social Media Information — information you post by sharing on a blog or another social media platform.
• Text Message Opt-In Information — your opt-in consent to receive marketing messages from us.
• User-Generated Content — information about you included in content you upload, comment, or otherwise submit on the Services.

B. Personal Information Collected Automatically

We may send one or more cookies to your computer or other device. We may also use other similar technologies such as tracking pixels, tags, or similar tools when you visit our Services. These technologies can collect data regarding your operating system, browser type, device type, screen resolution, IP address, and other technical information, as well as navigation events and session information.

We use cookies and other tracking technologies to estimate our audience size and usage patterns, store information about your preferences, contact you to provide information or services you request, advertise new content and services, and recognize when you return to our Services.

Cookie types include: Essential (required for operation), Functionality (recognize returning visitors), Analytics/Performance (analyze activities and improve the Services), Social Networking (enable sharing), and Advertising (deliver relevant ads and track campaign performance).

C. Personal Information From Third Parties

We may receive additional information about you from third parties or marketing partners and combine it with other information we have about you.

3. How We Use Personal Information We Collect

We use your personal information to provide our Services, for administrative purposes, and to market our products and Services, including:

• Managing your information and accounts
• Providing access to certain areas, functionalities, and features of our Services
• Answering requests for customer or technical support
• Communicating with you about your account, activities on our Services, and policy changes
• Processing your financial information and other payment methods
• Detecting security incidents and protecting against malicious, deceptive, fraudulent or illegal activity
• Measuring interest and engagement in our Services
• Improving, upgrading, or enhancing our Services
• Developing new products and services
• Ensuring internal quality control and safety
• Complying with our legal obligations

We may also use personal information to tailor and provide you with content and advertisements, including email campaigns, custom audiences advertising, and interest-based or personalized advertising.

4. How We Disclose Personal Information We Collect

We may disclose personal information in the following circumstances:

• As Required by Law — to comply with regulatory, administrative, or law enforcement requests and legal process.
• Business Partners and Affiliates — with our business partners, affiliates, legal advisors, and financial advisors.
• Business Transactions or Mergers — as part of any potential business or asset sale, merger, acquisition, investment, or similar transaction.
• Bankruptcy or Insolvency — in the event of bankruptcy, insolvency, or dissolution proceedings.
• Service Providers — to service providers who perform various functions on our behalf.
• Marketing Partners — through certain cookies or pixels that collect personal information for use in connection with the marketing efforts of third parties.

5. Your Privacy Rights

Under certain international and U.S. state privacy laws, you may be entitled to various privacy rights. Ultimate Brain Health values your privacy and affords privacy rights to all US individuals regardless of their residency. These rights include:

• Right to Know/Access — confirm whether we are processing your personal information and access that data.
• Right of Correction — correct inaccuracies in your personal information.
• Right of Deletion — delete your personal information provided by you or obtained about you.
• Right of Portability — obtain your personal information in a portable and readily usable format.
• Right to Opt-out — opt out of targeted advertising, the sale of personal information, and profiling.
• Right to Non-Discrimination — not receive discriminatory treatment for exercising your privacy rights.
• Right to Appeal — appeal our decision if we decline to process your request.

To exercise your rights, please email us at [email protected] or call (754) 277-4445.

6. Your Privacy Options and Configurations

• Email Communications — use the unsubscribe link in any email to opt out of future marketing emails.
• Text Messages — reply "STOP" to any text message to stop receiving SMS communications.
• Mobile Devices — change your device settings to opt out of push notifications.
• Do Not Track — we do not respond to DNT signals, but our Site responds to the Global Privacy Control.
• Cookies — adjust your browser or device preferences to stop or restrict cookies, though this may affect Service functionality.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page and update the effective date at the top.